Shipping policy

Freight & Delivery Policy

All hardware ships directly from authorized manufacturer warehouses via specialized LTL (Less-Than-Truckload) Heavy Freight.

  • Delivery Method: Standard delivery is curbside LTL freight with liftgate service unless White-Glove interior delivery is selected at checkout.

  • Delivery Inspection (Mandatory): The receiving party must thoroughly inspect all crates and packaging for visual exterior damage before signing the Delivery Receipt (BOL).

  • Reporting Damage: Any visible damage to crates or equipment must be noted directly on the driver's paperwork. Visible damage or freight discrepancies must be reported to support@vitalstate.health within 24 hours of delivery with photographic evidence.

  • Site Requirements: Clients are responsible for ensuring doorways, hallways, and electrical sub-panels meet the physical dimensions and voltage specs outlined on the product specification sheet prior to order placement.